Support

What is the infrastructure size an OHBox solution can be in charge of?

The modular architecture of our solution makes it suitable for infrastructures of any size, starting at the smallest (10 objects to monitor) to the biggest (thousands of objects to monitor).

What is the recommended polling interval of the objects under the OHBox control?

The polling interval is by essence variable and must be adapted to fit your needs. This is why it is highly dependant on the type of information you want to be rendered as well as the type of people who will access the information. In respect of this concept, we'd rather express the number of polls that can be executed and processed into our database per hour/minute. We have successfully tested a single server solution in our lab (OHBox Entry Edition) up to 10,000 polls per hour without any impact on information retrieval and display.

Can I use your solution for a short period each month and pay accordingly?

Our Professional Services packages as well as our Software as a Service (SaaS) offering make us very flexible for delivering tailor made solutions.

Do you have a trial licence available?

Due to our start-up company status, we prefer to demonstrate the solution (on site or remotely) for a more efficient way to present our solution and its capabilities, as well as the team surrounding it. After the demonstration we can arrange for a Professional Services package to be setup as its fee can be offset by any regular software licence or SaaS deal.

What about the support of a specific object I have within your solution?

If a new object or data source appears on our roadmap, it will be made available to you automatically, based on the maintenance deal we establish. If you wish to speed up the support of this new object, we can enter into a specific partnership agreement and we'll inform you of any costs to rearrange our development resources so that we can deliver the support of the new object as well as the specific dashboards you need around.

What if we need a new dashboard?

In the current version, there is no Dashboard editor tool and the dashboard must be developed and integrated into our UI. If the dashboard is not too complex (simple) and as long as you have a valid maintenance contract, it will be made available to you as quickly as possible and at no charge. If the dashboard is overly complex, you will be charged a professional services fee for designing the dashboard and it will then be made available to you at no cost. Please bear in mind that we try to keep our fees as low as possible for customer satisfaction.

What type of plug-ins do you have?

We currently have the following plug-ins available within our OHBox solution:

  • SNMP plug-in supporting any version available (V1, V2c and V3)
  • Microsoft Windows WMI plug-in tested from Windows XP and upward to Windows 2008 R2
  • Network Appliance OnTAPI 4.x plug-in
  • Command Line interface plug-in has been tested but is dependant on the CLI available which induced some customisation
What type of objects do you support?

We currently support the following objects within our OHBox solution:

  • Microsoft Windows Workstations (SNMP and WMI)
  • Microsoft Windows Servers (SNMP and WMI)
  • LINUX Debian servers (SNMP)
  • Printers (SNMP)
  • Brocade Fibre Channel switches (SNMP)
  • Network Appliance filers (SNMP and OnTAPI)
  • BlueArc Storage Arrays (SNMP and CLI)
  • Hitachi Data Systems HNAS solutions (SNMP and CLI)
What type of objects do you plan on supporting?

Our roadmap can only be discussed with our clients or prospects under ND. However, our general global roadmap strategy is as follows:

  • Support as many UNIX servers as possible based on customers or prospects requirements
  • Support as many LINUX servers as possible based on customers or prospects requirements
  • Support all major storage vendor equipment as possible based on customers or prospects requirements
  • Support all major SAN vendor equipment as possible based on customers or prospects requirements
What technology do you use for hosting your OHBox solution?

Our OHBox solution is currently a full Microsoft Windows based solution that has been tested under Microsoft Windows XP, Microsoft Windows Server 2003 and 2003 R2, as well as Microsoft Windows Server 2008 and 2008 R2 editions. We do favour having our solution hosted on a 64bit edition of Microsoft Windows for performance and security reasons.

What database technology do you use for storing the information you collect?

Our OHBox solution has been tested with Microsoft SQL Server 2005, 2008 and 2008 R2 editions. We favour using 64bit editions of Microsoft SQL Server for performance and security reasons.